Frequently Asked Questions

Everything you need to know about sustainable living and your Grove experience.

What makes a product 'Grove Standard'?

Every product we carry meets our strict standards for being non-toxic, effective, sustainable, and cruelty-free. We prioritize plant-based formulas and plastic-free packaging to ensure your home is safe and eco-friendly.

How does the flexible subscription work?

Grove is a flexible recurring service. You can customize your shipment frequency, skip a month, or remove items from your basket at any time. We always send a reminder email before your order ships so you can make adjustments.

What is your return policy?

We offer a 30-day happiness guarantee. If a product doesn't meet your expectations, you can return it within 30 days of receipt for a full refund or store credit, no questions asked.

How do you handle shipping and carbon offsets?

Every Grove order is 100% carbon neutral. We offset the carbon emissions from every shipment to your door through our partnership with verified reforestation and conservation projects.

Is your packaging plastic-free?

We are committed to being 100% plastic-free by 2025. Currently, we prioritize glass, aluminum, and FSC-certified paper packaging, and we offer plastic-neutral shipping for any remaining plastic components in your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal and Apple Pay.